Contact Center of the Future is Here: Innovation in Call Centers

Millennial employees, artificial intelligence (AI), and the increased popularity of self-service have changed the face of customer service. Contact center leaders must look to the future of customer service and tackle these challenges with new strategies for employee engagement and customer success.

A radical shift in the way you engage with customers and your workforce is already underway. Are you ready? How will employees interact with Artificial Intelligence (AI) to deliver an exceptional customer experience (CX)? How will you enable the work-life balance that today's call center workers demand? How will automation blur the lines between self-service and assisted service? Verint developed this video to give a glimpse into what is possible...tomorrow AND today.

This video provides a glimpse at:
-- The importance of omnichannel customer service and valuing the customer's time
-- The power of knowledge management when it comes to delivering the right answer to the customer during the first interaction
-- Artificial Intelligence in Customer Service
-- Workforce Management technology trends
-- Call center automation
-- And more...

Learn more about how Verint can help you take your customer engagement strategy to new heights:

To see examples of great customer experiences, check out these Verint success stories:

The future of the call center is here today. We're ready. Are you?