Commerce Bank Elevates Customer Experience and Reduces Costs with Verint
Commerce Bank uses an integrated suite of Verint Workforce Engagement solutions within its contact center, including Interaction Recording, Quality Management, and Workforce Management, to elevate both the employee experience and customer experience.
With Verint’s solutions, Commerce Bank has reduced cost per call while optimizing the service it delivers to customers, resulting in a 7% improvement in customer satisfaction.
At Commerce Bank, customers are at the core of all that the bank does. Commerce delivers high-touch service and sophisticated financial solutions at regional branches, commercial offices, ATMs, online, mobile, and through a 24/7 customer care line.