VyStar Credit Union Automates Quality, Speeds Authentication, and Reduces Fraud with Verint
VyStar Credit Union relies on Verint to help it deliver a world-class experience for its members – from optimizing security across its branches to gaining deeper customer insights to improve its contact center operations. Using Verint Identity Authentication and Fraud Detection, VyStar leverages powerful voice biometrics to authenticate members faster, improving their overall experience, while also providing them with greater peace of mind. Additionally, with Verint Workforce Engagement solutions, including Automated Quality Management and Speech Analytics, the credit union is able to automate quality processes to improve efficiency for its business and its members. The result is significant cost savings and better service for the members and communities it serves.
Dedicated to improving the financial lives of its members and supporting the communities in Florida and Southeast Georgia counties, VyStar Credit Union serves over 665,000 members and has assets totaling more than $8.6 billion.