Listen to 100% of call center calls with Automated Quality Management from Verint
What percentage of customer service calls do you score for quality assurance (QA) in the contact center? Learn how you can evaluate 100% of calls through automation, freeing up your call center staff to spend more time coaching agents and improving the quality of your customer service.
Most companies still listen to only 1-3% of the calls in their call center. To learn about quality assurance trends in modern contact centers and the move to listen to 100% of calls, check out this eBook:
To learn more about Verint Automated Quality Management, please visit https://www.verint.com/engagement/our-offerings/solutions/workforce-optimization/automated-quality-management/index.html.