James Woudhuysen on Contact Centres 2030: Toward Staff Engagement
Renowned futurologist Professor James Woudhuysen discusses the impact of artificial intelligence (AI) for contact centre employees in his latest blog. Whilst new technology can help generate significant amounts of data, he believes that AI has the potential to help contact centres become more responsive and engaged with their customers than they are today. Additionally, James identifies how technology can present staff with a level of information that can motivate them to engage with their work and the human customers that are central to it.
Read more from Professor James in his blog article – Contact Centres 2030: Toward Staff Engagement: https://community.verint.com/b/customer-engagement/posts/contact-centres-2030-toward-staff-engagement
Further information about the Future of Customer Service and Work is available in our eBook: https://stories.verint.com/story/future-of-customer-service-and-work-wv