Google Manages Hundreds of Millions of Conversations with Verint

Google chose Verint Workforce Management (WFM) in the cloud to help plan and manage a workforce that is distributed across the globe. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.

Google partnered with Verint, who made the solution work in the Google Cloud within a tight timeframe, while meeting the technology pioneer’s security and privacy standards. Today, Verint helps Google manage hundreds of millions of conversations every year.

Google supports $160 billion+ revenue and a workforce located in 50+ locations across the globe.

For more information on how Google achieves Boundless Customer Engagement: