The Digital Tipping Point

Global research of over 24,000 consumers reveals that despite the rise in digital customer engagement options, human touch remains supreme. Given this, how do you know when and what to invest in when it comes to digital and more traditional channels?

Hear from Mary Wardley, VP of enterprise applications and CRM software at IDC, and Verint to learn about the key findings from this digital tipping point study and what organizations need to do to improve customer engagement in an increasingly digital world.