Pivotal Home Solutions Works Smarter with Verint

Pivotal Home Solutions is dedicated to providing an exceptional customer service experience. To help it do so, the company uses Verint Workforce Engagement solutions to work smarter, not harder. Automating many of its customer service processes, it has been able to simplify and modernize its contact center operations to improve efficiency and reduce costs. In turn, it is able to accomplish more in a shorter amount of time and with less staff. The result is the ability to more effectively measure and improve agent performance, optimally staff to meet customer needs in a timely manner, understand and proactively address issues and trends, and elevate the customer experience.

Pivotal Home Solutions services over 1 million repair and maintenance plans in 16 states to help protect homeowners from the costs of unexpected repairs to their home’s systems, lines, and/or appliances.