Vivat uses Knowledge Management and elevate the Customer Experience [with Verint]

Vivat's 300 contact centre agents handle more than 1.2 million customer contacts each year, mostly via telephone but with an increasing demand for chat. Vivat deployed Verint Knowledge Management to help elevate customer experience, increase NPS, and optimize costs.

IVivat is a large insurance company in the Netherlands. The company brings together five insurance brands and one asset management brand.