U-Haul Elevates Employee Engagement with Verint
U-Haul is focused on all the elements involved in moving from one place to another with ease and efficiency. As part of this, the company continues to innovate staff scheduling in its contact center operations to modernize how it serves its corporate clients, individual clients, and employees within the do-it-yourself moving industry.
Leveraging Verint Enterprise Workforce Management to make its operations more efficient, U-Haul has been able to automate numerous processes and tasks, such as time-off requests and swapping shifts, enabling its agent workforce to achieve a better work-life balance. Additionally, using Verint Mobile Work View, U-Haul has elevated employee engagement even further by enabling its agents and supervisors to engage and interact with the company on their own time directly from their mobile device.
As a trusted partner, Verint provides U-Haul with the technology and tools it needs to succeed, giving the company the ability to effectively manage and meet its employees’ needs while meeting its customers’ needs at the same time. As a result, it has reduced costs and increased efficiency through modernization and automation – eliminating countless man-hours of work, elevating employee engagement, and helping it deliver the best possible service to its customers.
U-Haul is a leading choice of do-it-yourself movers, with a network of 22,000 locations across all 50 states and 10 Canadian provinces.