Customer Engagement Optimization
Verint Digital Transformation
Helping organizations overcome digital distractions through smarter engagement.
Firstsource: A Global Business Process Outsourcer
A leading global business process outsourcer, Firstsource uses Verint Voice of the Customer Analytics, including Speech Analytics and Text Analytics, to identify customer sentiment and differentiate based on the unique customer...
Understand how knowledge management, case management and process management technologies integrated into a single platform ensure your customers web interaction will be personalized.
KANA Enterprise Dynamic Case Management's capabilities allow your agents to process cases in the most efficient and accurate manner. Contextual knowledge dynamically presents information based on the case subject, and by launch...
Carenet Healthcare Services
Carenet Healthcare Services, a leading provider of care management, nurse triage, and engagement solutions, uses KANA Enterprise to deliver an omnichannel customer experience and put vital information at its agent's fingertips ...
The Customer Journey Made Simple (Dec. 4, 2014 Webinar)
Dec 4, 2014 webinar, "The Customer Journey Made Simple" with Donna Fluss, DMG Consulting, and Alain Stephan. http://contactcenter.verintsystemsinc.com/EIS_AMER_14_CA_WB_VRNT_CustmrJrnyMadeSmpl_04Dec_REG
WIPFLi : Accounting and Business Consulting
Ranking among the top 25 accounting and business consulting firms in the U.S., Wipfli uses uses Verint Enterprise Feedback Management at the heart of its total customer experience program, capturing and turning customer feedbac...
BMO Financial Group
Highly diversified financial services provider BMO Financial Group, whose North American contact center handles 23 million customer interactions a year, uses Verint Speech Analytics to analyze calls and reveal insights to impro...