Customer Engagement Optimization
Understand how knowledge management, case management and process management technologies integrated into a single platform ensure your customers web interaction will be personalized.
KANA Enterprise Dynamic Case Management's capabilities allow your agents to process cases in the most efficient and accurate manner. Contextual knowledge dynamically presents information based on the case subject, and by launch...
Carenet Healthcare Services
Carenet Healthcare Services, a leading provider of care management, nurse triage, and engagement solutions, uses KANA Enterprise to deliver an omnichannel customer experience and put vital information at its agent's fingertips ...
The Customer Journey Made Simple (Dec. 4, 2014 Webinar)
Dec 4, 2014 webinar, "The Customer Journey Made Simple" with Donna Fluss, DMG Consulting, and Alain Stephan. http://contactcenter.verintsystemsinc.com/EIS_AMER_14_CA_WB_VRNT_CustmrJrnyMadeSmpl_04Dec_REG
WIPFLi : Accounting and Business Consulting
Ranking among the top 25 accounting and business consulting firms in the U.S., Wipfli uses uses Verint Enterprise Feedback Management at the heart of its total customer experience program, capturing and turning customer feedbac...
BMO Financial Group
Highly diversified financial services provider BMO Financial Group, whose North American contact center handles 23 million customer interactions a year, uses Verint Speech Analytics to analyze calls and reveal insights to impro...
Wells Fargo: Financial Services
Wells Fargo leverages Verint Workforce Optimization, including Speech Analytics, to help optimize its workforce, improve agent efficiency, reduce costs, and build best practices that enhance customer engagement and enable the d...
Verint and KANA TweetJam with Ray Wang and Natalie Petouhoff
Participate in the Customer Engagement Optimization Twitter Chat on October 10, 2014 with Ray Wang @rwang0 and Natalie Petouhoff @drnatalie.