Customer Engagement Optimization
Marc DeCastro, research director of consumer banking with IDC talks about how digital channels have become a growing force into the banking environment and how changing methodologies is key to the modern banking processes.
Keith Dawson shares best practices
Keith Dawson, principal analyst of customer engagement at Ovum shares best practices for improving customer loyalty including analytics, making sure channels are unified, fostering collaboration between departments and stakehol...
Jerry Silva discusses the top priorities for IT investments in financial services
Jerry Silva, global banking research director with IDC, explores back-office strategies for workforce optimization including omnichannel processes, the customer experience, employee retention, and more.
Telligent Community 9.0 Preview
This video is a recording of a webinar Telligent hosted August 18th, 2015 providing an early preview of Telligent Community 9.0. It shows some of the key new features such as administration, leader boards, user experience impro...
The Role of People in the Digital World Webinar (AU)
While many organisations are prioritising digital channels such as web self-service, mobile and social, people still play a critical role in customer service. Fact is: the phone remains the dominant channel and provides the bes...
Verint Knowledge Management
Scott Hays shares 4 ways to leverage Verint Knowledge Management to improve customer and employee engagement.
Engagement Management Call Guides
Engagement Management Call Guides allows administrators to quickly configure multiple pages of guided conversations providing compliance for your workforce.
Verint Digital Transformation
Helping organizations overcome digital distractions through smarter engagement.
Firstsource: A Global Business Process Outsourcer
A leading global business process outsourcer, Firstsource uses Verint Voice of the Customer Analytics, including Speech Analytics and Text Analytics, to identify customer sentiment and differentiate based on the unique customer...