Customer Engagement Optimization
Verint Knowledge Management
Verint Knowledge Management minds the generational gap. Seriously smart organizations are using knowledge management to succeed in today’s multi-generational workplace and marketplace. Provide all-access to information, to all...
Telligent Community Case Studies
The growing importance of social collaboration has made online communities a critical forum for delivering social customer service, driving social commerce, and deepening customer relationships.
Social Marketing at Hitched
Hitched is the UK's largest online wedding community, which helps people plan and get inspiration for their wedding. It has received more than 1.2 billion community views, 3 million forum posts and 50,000 image uploads. The com...
Social Customer Service at Kaseya
Watch and learn how Kaseya, a leading global provider of automated IT Systems Management Software, is delivering great customer service with its online community for peer-to-peer support, networking and sharing industry tips an...
Social Customer Service at HealthStream
See how HealthStream, a provider of SaaS-based solutions for healthcare organization employees, uses its online community for crowdsourced support and collaborative innovation to reduce support costs and improve its products.
Verint Dynamic Scripting for Utility Companies
Verint Dynamic Scripting helps manage customer interactions efficiently and effectively for the Utility Industry.