Customer Engagement Optimization
The Business Case of Knowledge Management Featuring Kate Leggett, Forester Research
Forrester Research’s Kate Leggett provides her insights and expertise on building a business case for knowledge management and the four key ways knowledge management can provide ROI to customer service organizations.
Ask the Experts - Knowledge Management Edition
Scott Hays leads a Knowledge Management webinar that focuses on content that were driven by questions of the Verint customer base. With our panel we learn the value of Knowledge Management and how to apply them pragmatically i...
Dynamic Scripting for Utilities Companies
Verint Engagement Management solution for the utility sector using Dynamic Scripting for the Contact and Call Center.
Verint Knowledge Management
Verint Knowledge Management minds the generational gap. Seriously smart organizations are using knowledge management to succeed in today’s multi-generational workplace and marketplace. Provide all-access to information, to all...
Telligent Community Case Studies
The growing importance of social collaboration has made online communities a critical forum for delivering social customer service, driving social commerce, and deepening customer relationships.
Social Marketing at Hitched
Hitched is the UK's largest online wedding community, which helps people plan and get inspiration for their wedding. It has received more than 1.2 billion community views, 3 million forum posts and 50,000 image uploads. The com...
Social Customer Service at Kaseya
Watch and learn how Kaseya, a leading global provider of automated IT Systems Management Software, is delivering great customer service with its online community for peer-to-peer support, networking and sharing industry tips an...
Social Customer Service at HealthStream
See how HealthStream, a provider of SaaS-based solutions for healthcare organization employees, uses its online community for crowdsourced support and collaborative innovation to reduce support costs and improve its products.
Verint Dynamic Scripting for Utility Companies
Verint Dynamic Scripting helps manage customer interactions efficiently and effectively for the Utility Industry.