Customer Engagement Optimization Videos

Operating as a Public Charitable Trust, Citizens Energy Group’s vision is to fulfill the promise of the Trust to serve its customers and communities with unparalleled excellence and integrity. Supporting this vision, the compan...

U-Haul is focused on all the elements involved in moving from one place to another with ease and efficiency. As part of this, the company continues to innovate staff scheduling in its contact center operations to modernize how ...

Pivotal Home Solutions is dedicated to providing an exceptional customer service experience. To help it do so, the company uses Verint Workforce Engagement solutions to work smarter, not harder. Automating many of its customer ...

With so many awards and industry leadership, it’s no surprise that today’s most innovative organizations are choosing Verint. Verint continues to be the clear leader in Customer Engagement, Workforce Management, Voice of the Cu...

To help manage interactions with residents more efficiently, ensure adequate staffing, and improve agent performance, Region of Waterloo’s Service First Call Centre implemented Verint for its customer engagement platform, inclu...

Anthem has partnered with Verint for more than 20 years to help it efficiently and effectively serve its members. Leveraging Verint Workforce Engagement solutions, the company continues to simplify its contact center operations...

Commerce Bank uses an integrated suite of Verint Workforce Engagement solutions within its contact center, including Interaction Recording, Quality Management, and Workforce Management, to elevate both the employee experience a...

VyStar Credit Union relies on Verint to help it deliver a world-class experience for its members – from optimizing security across its branches to gaining deeper customer insights to improve its contact center operations. Using...

CX leaders from Verint customers CVS Health, Hickory Farms and Office Depot Europe explain the importance of digital leadership combined with a single unified cross-channel view of the customer to driving CX and business transf...

The best ecommerce chatbots can drive revenue and enhance the buying experience by engaging website visitors in a helpful, conversational manner. Unlike simple website FAQ chatbots, enterprise-grade ecommerce chatbots use con...