Customer Engagement Optimization Videos

Humana Inc. is committed to helping its millions of medical and specialty members achieve their best health. Learn how the company has embedded Verint technology, including Call Recording, Quality Management, Workforce Manageme...

One of the largest providers of customer relationship management and business process outsourcing, with 150,000+ employees and hundreds of call centers across the globe, Atento was named the overall commercial sector winner of ...

Robotic Process Automation (RPA) can automate repetitive, rules-based processes or specific process steps to help: • Offload tedious manual work from employees so they can do more value-added work • Improve quality and re...

Global research of over 24,000 consumers reveals that despite the rise in digital customer engagement options, human touch remains supreme. Given this, how do you know when and what to invest in when it comes to digital and mor...

One of the world's top management software developers, Sage uses Verint Speech Analytics, delivered via a cloud deployment model and deployed in several countries, to better understand the needs of its customers and enable its ...

Forrester Research’s Kate Leggett provides her insights and expertise on building a business case for knowledge management and the four key ways knowledge management can provide ROI to customer service organizations.

Scott Hays leads a Knowledge Management webinar that focuses on content that were driven by questions of the Verint customer base. With our panel we learn the value of Knowledge Management and how to apply them pragmatically i...

Verint Engagement Management solution for the utility sector using Dynamic Scripting for the Contact and Call Center.