Customer Engagement Optimization Videos

With so many awards and industry leadership, it’s no surprise that today’s most innovative organizations are choosing Verint. Verint continues to be the clear leader in Customer Engagement, Workforce Management, Voice of the Cu...

Anthem has partnered with Verint for more than 20 years to help it efficiently and effectively serve its members. Leveraging Verint Workforce Engagement solutions, the company continues to simplify its contact center operations...

Commerce Bank uses an integrated suite of Verint Workforce Engagement solutions within its contact center, including Interaction Recording, Quality Management, and Workforce Management, to elevate both the employee experience a...

VyStar Credit Union relies on Verint to help it deliver a world-class experience for its members – from optimizing security across its branches to gaining deeper customer insights to improve its contact center operations. Using...

CX leaders from Verint customers CVS Health, Hickory Farms and Office Depot Europe explain the importance of digital leadership combined with a single unified cross-channel view of the customer to driving CX and business transf...

The best ecommerce chatbots can drive revenue and enhance the buying experience by engaging website visitors in a helpful, conversational manner. Unlike simple website FAQ chatbots, enterprise-grade ecommerce chatbots use con...

Vivat's 300 contact centre agents handle more than 1.2 million customer contacts each year, mostly via telephone but with an increasing demand for chat. Vivat deployed Verint Knowledge Management to help elevate customer experi...

Millennial employees, artificial intelligence (AI), and the increased popularity of self-service have changed the face of customer service. Contact center leaders must look to the future of customer service and tackle these ch...

Renowned futurologist Professor James Woudhuysen discusses the impact of artificial intelligence (AI) for contact centre employees in his latest blog. Whilst new technology can help generate significant amounts of data, he beli...