Customer Engagement Optimization Videos

Renowned futurologist Professor James Woudhuysen discusses the impact artificial intelligence (AI) is having on employees in the workplace and customer engagement. He looks at the evidence from recent research to suggest the fe...

Many customer journey maps fail to deliver their full potential. Building consensus, prioritization, and business impact are core benefits of employing this dynamic technique. Join CX CXPA CEO Diane Magers – whose 25 year CX c...

Serving current and former members of the military and the Department of Justice and their families, Navy Federal Credit Union, the world's largest credit union with over seven million members, over $77 billion in assets, and o...

LV= is a UK based financial services company with more than 5000 employees across the country. The company is using Verint Workforce Optimization to bring the organization together on one consistent, flexible platform, enabling...

Bell, Canada's largest communications company, uses Digital Feedback Management from OpinionLab, A Verint Company, to help measure, understand, and improve the online customer experience, in turn elevating customer satisfaction...

Humana Inc. is committed to helping its millions of medical and specialty members achieve their best health. Learn how the company has embedded Verint technology, including Call Recording, Quality Management, Workforce Manageme...

Global research of over 24,000 consumers reveals that despite the rise in digital customer engagement options, human touch remains supreme. Given this, how do you know when and what to invest in when it comes to digital and mor...

One of the world's top management software developers, Sage uses Verint Speech Analytics, delivered via a cloud deployment model and deployed in several countries, to better understand the needs of its customers and enable its ...